The platform integrates speech-to-text, text-to-speech, and large language models inside a resilient cloud architecture. It supports function calling, conversation flow building, and tool integrations for CRM, calendar, and EHR tasks. :contentReference[oaicite:6]index=6
Platform Design
Kubernetes-based infrastructure with failover and redundancy.
Avoid single-vendor lock-in for reliability.
Enterprise customers can host in their VPC.
Real-time processing and low-latency cross-channel conversations. When you beloved this article as well as you desire to receive more details with regards to nextlevel ai generously stop by the website. :contentReference[oaicite:7]index=7
What It Connects To
Agents can execute actions and write records to external systems, which improves automation and reduces manual handoffs. :contentReference[oaicite:8]index=8
Conversation Design & Management
Customize dialogues visually.
Personalized experiences across sessions.
Analytics and retraining pipelines from user interactions to continuously improve agent performance.
Security, Compliance & Governance
NextLevel lists ISO 27001, HIPAA and GDPR compliance as core concerns and mentions other certifications in progress. Private cloud deployments and strict access control keep sensitive data secure. :contentReference[oaicite:9]index=9
Tips
Start with a narrow use case: appointment bookings, lead qualification, or simple support flows.
Use the free prototype to validate voice UX and backend integrations within days.
Iterate quickly with A/B tests and measure KPIs like CSAT, handle time, and lead conversion.
Plan for monitoring, fallbacks to humans, and retraining models with fresh datasets.
Technical Summary
If you need secure, scalable voice automation with tight integrations, NextLevel provides the necessary tooling and compliance posture. Consider starting with a pilot to quantify ROI and operational impact. :contentReference[oaicite:10]index=10
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